FAX: Send Fax Macro No Longer Works with 32-bit Office products

The information in this article applies to:

• Microsoft Mail Gateway to FAX, versions 3.0a
• Microsoft Office 95
• Microsoft Office 97

SYMPTOMS

The Send Fax macro that is located under the File menu of Microsoft Word for Windows version 7.0 and Microsoft Excel for Windows version 7.0 are no longer operable when you use version 3.0, 3.2, 3.2a, or 3.5 of Microsoft Mail for Windows.

If you choose the Send Fax option when you run the Windows mail client, the error messages below will be displayed:

Microsoft Word for Windows:

   Microsoft Word Err=1046
   Windows cannot print due to a problem with the current printer setup.

   -OR-

   MAPI of Microsoft Mail for Windows is not installed. You cannot send
   fax but you can print fax images to file.

   Macro error
   [MSFAX.XLA] Msfax! B32

WORKAROUND

Use the Microsoft Exchange Mail client instead of the Windows Mail client for the Send Fax macro to work as expected with Microsoft Gateway to FAX.

For proper execution of the macro, it is important that the Microsoft Fax driver be set to the GENI: (Unknown local port) in the Microsoft Windows 95 printer properties section.

-OR-

Configure the Microsoft Fax driver so that it prints to FILE. Select the print option in any Windows application and give the file a compatible DCX file name, such as <myfile>.DCX. Next, attach the *.DCX file to a Microsoft Mail message in either the Windows or Microsoft Exchange Mail client.

NOTE: For attachments to be properly handled by the fax gateway, it is necessary that the MSFAX.DRV file that ships with the Gateway to Microsoft FAX be used in lieu of the MSFAX.DRV that ships with Windows 95.