PC Gen: BackOffice Mail Server Has Serial Number 0799-99992

• Microsoft Mail for PC Networks, version 3.5

SYMPTOMS

When you install the Microsoft Mail Server version 3.5 from Microsoft BackOffice version 1.5, it creates an invalid serial number for the postoffice.

NOTE: The serial number created is 0799-99992.

CAUSE

The serial number 0799-99992 will be assigned to the postoffice if:

• The installation of the Mail Server was installed using only disk 2 of the BackOffice CD package, and you ran the Setup program from any of the Mail subdirectories.

• The installation of the Mail Server was installed from a BackOffice Test Platform or BackOffice Solution Providers package.

RESOLUTION

If the Mail Server was installed using only disk 2, the postoffice should be reinstalled using disk 1. Complete the integrated installation procedure by selecting Setup from disk 1. The integrated installation will give the Mail Server a valid serial number.

If the Mail Server was installed using either the BackOffice Test platform or BackOffice Solutions Provider CDs, these Mail Server are not intended for use in a production environment and are used for testing purposes only and will have limited functionality.

MORE INFORMATION

If the installation of the Mail Server version 3.5 was done using BackOffice version 1.5, and it contains an invalid serial number in a live production environment, you should contact Microsoft Product Support Services for assistance.