PC Adm: Admin Program Hangs when Regenerate Is Run

• Microsoft Mail for PC Networks, versions 3.2 and 3.5

SYMPTOMS

When you try to Regenerate the default address list for Microsoft Mail Remote for Windows and MS-DOS, the computer where the Mail Administrator program (ADMIN.EXE) runs may hang.

NOTE: You will not get an error message, and the computer must be rebooted.

CAUSE

ADMIN.EXE hangs because it encounters a corrupt XXXXXXXX.USR file.

NOTE: ADMIN.EXE will always hang in the same place during the Regenerate process. You can determine this by looking at the file size of the RNETWORK.GLB file after the computer has been rebooted. Even though the process does not finish, a new file is generated with the current date stamp.

RESOLUTION

Once the computer is hung, use the appropriate network operating system utility to determine which files the Mail Admin account had locked open. Each time ADMIN.EXE hangs, it will have the corrupt XXXXXXXX.USR file locked open.

Rename the corrupt XXXXXXXX.USR identified above, and then run Regenerate again. If there are no other corrupt files, Regenerate will complete successfully.

Go to the .XTN subdirectory. If more than one .XTN file exists in the subdirectory, type out each XTN file until the corrupt .USR file is located. The .USR file with the corrupt hex number is associated to a specific postoffice name.

Run ADMIN.EXE, and select External-Admin, Export, Select. Only select the postoffice that has the corrupt XXXXXXXX.USR file. The next time mail is exchanged between these two postoffices, the corrupt .USR file will be updated. Then run Regenerate to get a current default address list.

NOTE: Files opened by ADMIN.EXE when it is hung may need to be closed from the server before ADMIN.EXE can be run again.

MORE INFORMATION

For additional information, please see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q119362
   TITLE     : Remote User Init-Disk Hangs
      point.