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3.00
MS-DOS
kb3rdparty
The information in this article applies to:
- Microsoft Mail Gateway to IBM PROFS and OfficeVision, version 3.0
When troubleshooting problems with the LAN side of the Microsoft
Gateway to IBM PROFS, Microsoft Product Support Services (PSS) needs
as much information as possible about the problem and your site's
gateway configuration:
- Please supply the versions of both the Gateway and Host Access code,
and possibly the release of the postoffice that is installed on the
local-area network (LAN). Also, we may need to know the type of 3270
emulation program the gateway PC is using.
- Please describe the problem as accurately and as definitively as
possible. For example, rather than stating that "the gateway is
down," use a more accurate description, such as "LAN mail is not
getting uploaded to the host, and the resulting files are being
copied into the VMGATE\ERR subdirectory."
- If describing the problem is difficult, the best single source of
problem information is usually the VMGATE.LOG file in the LOG
subdirectory of the mail system database. Use the -V -Q -L options to
generate a very detailed log of gateway activity, which will
hopefully indicate the reason why the problem is occurring.
For a first contact form you can use to collect needed information, query
the Knowledge Base for this word without the spaces:
p r o f s f c c
REFERENCES
"Microsoft Mail Gateway to IBM PROFS and OfficeVision LAN
Administrator's Guide"
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