PC DB: Symptoms of Not Having a KEY File

Last reviewed: August 29, 1995
Article ID: Q87408

The information in this article applies to:

Microsoft Mail for PC Networks, versions 2.1e, 3.0, and 3.2

SUMMARY

There are two main consequences of not having a KEY file: the user will not be able to read existing mail in the file and the file will not accept mail from other programs.

When a Microsoft Mail client attempts to load the KEY file and it is not available, the following error message is displayed:

   Error in mail header retrieval

The program will still function; however, the user will not be able to read his or her mail messages.

Similarly, when another user attempts to send mail to that user ID, the following message will appear:

   ERROR MAILING TO MAILBAG:

   Mailbag: 00000000
   Address: NETWORK/POSTOFFICE/Admin

   Press any key to continue...

MORE INFORMATION

The error messages will continue to be displayed until a valid KEY file is made available. This usually involves restoring the file from a backup or freeing it for use if it was locked open by another application or workstation.

Additional reference words: 2.10e 3.00 3.20
KBCategory: kbenv
KBSubcategory: MailPCDB xclnwin95 xprosfs

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Last reviewed: August 29, 1995
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