3COM: Conversion to Mail 3.0 Windows Client Fails

 Last reviewed: October 20, 1997
Article ID: Q96125
3.00 MS-DOS kb3rdparty

The information in this article applies to:

  • Microsoft Mail Gateway to 3Com 3+Mail, version 3.0

SYMPTOMS

An attempt to use the Conversion Utility from 3Com 3+Mail for Microsoft Mail for PC Networks version 3.0 with Microsoft Mail for Windows version 3.0 does not work properly. Messages are missing and folders are incomplete.

CAUSE

The Conversion Utility was written for version 2.1 of the Microsoft Mail database architecture. It does not place the folders into the Windows client Mail Message File (.MMF).

RESOLUTION

Use the MS-DOS client to determine if the folders have been converted. The Conversion Utility can convert the folders correctly but has not placed the folders into the Windows client .MMF file.

If this is the case, use the Windows-based CONVERT.EXE program, provided with Microsoft Mail version 3.0, to convert the MS-DOS client folders into Windows folders.

After you run CONVERT.EXE, if the folders do not appear in the Windows client, perform the following five steps to regenerate the folders in the MS-DOS client:

  1. Archive the folders
2. Delete the folders 3. Recreate the folders 4. Restore the archive 5. Use the CONVERT.EXE program to move the folders into the .MMF file

Additional reference words: 1.00
KBCategory: kb3rdparty
KBSubcategory: MailGW3Com

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

Last reviewed: October 20, 1997
© 1998 Microsoft Corporation. All rights reserved. Terms of Use.