PC Win: Incorrect Unread Message Count

 Last reviewed: December 20, 1995
Article ID: Q96501
The information in this article applies to:
  • Microsoft Mail for Windows, version 3.0 and 3.0b

SYMPTOMS

An incorrect unread message count appears in the version 3.0 Microsoft Mail for Windows Mail message file (MMF).

CAUSE

This problem is most likely caused by minor corruption of the .MMF file.

RESOLUTION

.MMF file integrity checking is available in in version 3.0b of Microsoft Mail for Windows. You can view version information by choosing About from the Mail Help menu. To obtain a Mail version 3.0b upgrade at no extra charge, contact Microsoft Corporate Sales at (800) 227-4679.

MORE INFORMATION

It is possible to check and repair some forms of corruption. When you sign in to Mail, type your password and press the ENTER key, then immediately hold down the SHIFT key. Continue to hold down the SHIFT key until you are prompted to confirm checking of the .MMF file. The check may take a few minutes or several hours, depending on the size of your .MMF file. A status bar will appear, indicating the progress of the check.

Additional reference words: 3.00 3.00b
KBCategory: kbusage
KBSubCategory: MailPCWin

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Last reviewed: December 20, 1995
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