PC WRmt: Duplicate Mail Messages Download

• Microsoft Mail Remote for Windows, version 3.2

SYMPTOMS

If you are retrieving mail with version 3.2 of Microsoft Mail Remote for Windows and you are disconnected before all of your mail has been downloaded, you may receive duplicate messages the next time you retrieve mail. Messages that have already been received may download again.

CAUSE

EXTERNAL.EXE from version 3.0, 3.0a, or 3.2 of Microsoft Mail for PC Networks only marks mail delivered when all messages have been downloaded. Being disconnected causes EXTERNAL.EXE not to have a complete list of messages to download. As a result, it downloads the entire list, even though some messages might have been already downloaded.

WORKAROUND

The only workaround is to use the Session Setup command to retrieve only selected message headers instead of all unread messages. Follow these steps:

1. From the View menu, choose Headers.

2. Select the messages you want to retrieve. Select the messages that you know you do not already have.

3. Choose the Retrieve button.

   If you mark a message by mistake, select the message and choose the Retrieve button again. This returns the message to its original status.

4. To download the mail immediately, choose the Connect Now button. Otherwise it will be delivered the next time Mail Remote connects with the postoffice.

5. Choose the OK button.

STATUS

Microsoft has confirmed this to be a problem in version 3.0, 3.0a, and 3.2 of Microsoft Mail for PC Networks. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.