SMTP: Err Msg: ERROR Translating Message to SMTP...Last reviewed: October 20, 1997Article ID: Q98159 |
3.00
MS-DOS
kb3rdparty kbtlc
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SYMPTOMSAfter the Microsoft Mail Gateway to SMTP starts and initializes, it checks for outgoing mail from the SMTP outgoing queue. If it detects outgoing mail, it opens a session with the smarthost and begins to process the outgoing messages. If the gateway comes to a message in the queue that it cannot process, this error message may occur:
ERROR translating message to SMTP: protocol error CAUSEThis error can result from a damaged message in the SMTP gateway queue. When there is a damaged message in the queue, the gateway stops processing the outgoing messages and switches to the idle state waiting for TCP/IP connections. It then repeats the same process during its next scheduled connection attempt time.
RESOLUTIONThe problem message in the SMTP queue should either be deleted or returned to the sender. You may want to first rename the temporary files used by the SMTP gateway that are found in the MAILDATA\SMTP directory. Any file with extension .API in the SMTP directory should be changed to an extension of .OLD with the following command:
ren *.api *.oldDeleting or returning of messages is done from within the ADMIN.EXE program:
ExampleAssume there is a file stranded in the M:\MAILDATA\SMTP directory called OUTBAD.API. Use the following steps to find the sender of the problem message:
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