Setup Causes GPF in USER.EXE When Updating System

 Last reviewed: September 10, 1996
Article ID: Q118663
The information in this article applies to:
  • Microsoft Setup, versions 1.0, 1.1
  • Microsoft Excel for Windows, version 5.0
  • Microsoft Office for Windows, versions 4.0, 4.2, 4.3
  • Microsoft PowerPoint for Windows, version 4.0
  • Microsoft Word for Windows, version 6.0a
  • Microsoft Bob version 1.0
  • Microsoft Bookshelf
  • Microsoft Encarta
  • Microsoft Explorapedia: World of Nature for Windows, versions 1.0, 1.2

SYMPTOMS

When running setup, you may receive the following general protection (GP) fault: 

   ACMSETUP caused a general protection fault in module USER.EXE
   at 000B:0097
This message may also occur during a PowerPoint Viewer installation (VSETUP.EXE)

CAUSE

This problem can occur if there is a line in the [386enh] section of SYSTEM.INI that reads 

   device=
with nothing after it. It will also happen if the line starts with device, followed by a space, followed by other words.

RESOLUTION

If you delete the device=<blank> line or comment it out by putting a semicolon (;) at the beginning of the line, Setup should run successfully.

The device=<blank> line sometimes prevents Setup from putting the "device=vshare.386" line in the SYSTEM.INI. Removing the device=<blank> line resolves this behavior.

KBCategory: kbsetup kberrmsg
KBSubcategory:

Additional reference words: power point powerpnt



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Last reviewed: September 10, 1996
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