Office Setup Hangs After Type of Installation Is SelectedLast reviewed: September 10, 1996Article ID: Q124760 |
The information in this article applies to:
SUMMARYMicrosoft Office Setup may stop responding (hang) after you choose the type of installation, that is, Typical, Complete/Custom, or Laptop/Minimum.
CAUSEThis problem may occur if any of the following conditions are true:
WORKAROUNDSMethod 1: If you start windows from a third-party shell, you may need remark out the command that starts the menu program from your AUTOEXEC.BAT file by typing REM at the beginning of that line.Method 2: If you are using a third-party shell, edit the SYSTEM.INI file and change the Shell= line to read the following: Shell=progman.exe To increase environment space, add or edit the following line in the CONFIG.SYS file to read the following Shell=c:\<dos>\command.com c:\<dos> /p /e:512 where <dos> is the directory where MS-DOS is installed, and "/e:512" may be increased to "/e:1024." |
KBCategory: kbsetup kbenv
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