Office Setup Hangs After Type of Installation Is Selected

Last reviewed: September 10, 1996
Article ID: Q124760
The information in this article applies to:
  • Microsoft Office for Windows, versions 4.2, 4.3
  • Microsoft PowerPoint for Windows, version 4.0
  • Microsoft Word for Windows, version 6.0
  • Microsoft Excel for Windows, version 5.0

SUMMARY

Microsoft Office Setup may stop responding (hang) after you choose the type of installation, that is, Typical, Complete/Custom, or Laptop/Minimum.

CAUSE

This problem may occur if any of the following conditions are true:

  • You are using a third-party shell or menu program to start Windows.

    -or-

  • You are using a third-party shell in Windows.

    -or-

  • You have less than 512 bytes environment space.

WORKAROUNDS

Method 1: If you start windows from a third-party shell, you may

          need remark out the command that starts the menu program from
          your AUTOEXEC.BAT file by typing REM at the beginning of that
          line.

Method 2: If you are using a third-party shell, edit the SYSTEM.INI file
          and change the Shell= line to read the following:

             Shell=progman.exe

          To increase environment space, add or edit the following line in
          the CONFIG.SYS file to read the following

             Shell=c:\<dos>\command.com c:\<dos> /p /e:512

          where <dos> is the directory where MS-DOS is installed,
          and "/e:512" may be increased to "/e:1024."


KBCategory: kbsetup kbenv
KBSubcategory:

Additional reference words: 4.20 4.30 lock



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Last reviewed: September 10, 1996
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