No Name in About Dialog Box When You Click About on Help Menu

 Last reviewed: September 10, 1996
Article ID: Q137639
The information in this article applies to:
  • Microsoft Setup Program for Windows, version 1.0, 1.1
  • Microsoft Excel for Windows, versions 3.0, 4.0, 5.0
  • Microsoft Office for Windows, versions 4.0, 4.2, 4.3
  • Microsoft PowerPoint for Windows, version 3.0, 4.0
  • Microsoft Word for Windows, versions 2.0, 6.0

SUMMARY

When you perform a Workstation installation, the name of the user is missing when you choose About on the Help menu in the Microsoft program you are using.

MORE INFORMATION

This problem occurs because the Microsoft Setup Program writes the name directly to the application file. During an administrative installation, the application files are copied to the server and the user name is not written to the application file until the application file is copied to the workstation's local hard disk drive (this occurs when you run a Typical, Minimum, or Custom/Complete Setup from the server). With a Workstation installation, the application file is not copied to the local disk drive and stays on the server. When you click About on the Help menu after a workstation installation, the information displayed is the information from the application file on the server; this information does not have a user name.

KBCategory: kbsetup kbnetwork
KBSubcategory: offwin

Additional reference words: .00 empty



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Last reviewed: September 10, 1996
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