OFF97: Error Installing Office 97 SBE on Non-DSP Windows 95Last reviewed: January 30, 1998Article ID: Q171707 |
The information in this article applies to:
SYMPTOMSWhen you run the Setup program for either of the following programs included with Microsoft Office 97 Small Business Edition
Microsoft Excel 97 Microsoft Word 97you may receive the following error message:
Small Business Edition Setup This version of Office 97 Small Business Edition will load only on versions of the operating system which have been preinstalled by the PC manufacturer. Contact your PC manufacturer if this product will not load on your PC.When you click OK, you receive one of the following error messages:
Microsoft Excel 97 Setup was not completed successfully. -or- Microsoft Word 97 Setup was not completed successfully. CAUSEThis problem occurs if the following conditions are true:
For more information about the Delivery Service Partner program, see the "More Information" section in this article.
RESOLUTIONThe versions of Microsoft Excel 97 and Microsoft Word 97 that are included with the Delivery Service Partner version of Microsoft Office 97 Small Business Edition may be installed only on a computer that is running a Delivery Service Partner version of Microsoft Windows 95 that was preinstalled by your System Builder. If you reformat your hard disk and either install another operating system or reinstall the version of Windows 95 that was included with your computer, you must either obtain a retail version of Microsoft Office 97 Small Business Edition, or have your System Builder preinstall Windows 95 on the computer again. Contact your System Builder for information about how to obtain a retail version of Microsoft Office 97 Small Business Edition.
STATUSThis behavior is by design of the Setup programs included with the Delivery Service Partner version of Microsoft Office 97 Small Business Edition.
MORE INFORMATIONWhen you purchase a computer that comes with a preinstalled version of Microsoft Windows 95, one of three different versions of Windows 95 may be installed: retail, OEM, or Delivery Service Partner.
When you run the Setup program for the versions of Microsoft Excel 97 and Microsoft Word 97 that are included with the Delivery Service Partner version of Microsoft Office 97 Small Business Edition, the Setup program determines whether the Delivery Service Partner version of Windows 95 is preinstalled on the computer by the vendor. If not, the Setup program does not allow you to continue. If you reformat your hard disk and install a new operating system, or if you reformat your hard disk and reinstall the version of Windows 95 that was included with the computer, the operating system is no longer preinstalled by the vendor. As a result, the Setup program determines that the Delivery Service Partner version of Windows 95 is not preinstalled on the computer, and you cannot continue. In this case, you must either:
|
Additional query words: OFF97 XL97 WD97 sbe dsp fail stop upgrade osr2
© 1998 Microsoft Corporation. All rights reserved. Terms of Use. |