Users Not Signed Off When Stopping LDAP Service

• Microsoft Commercial Internet System, version 1.0

SYMPTOMS

When you stop the LDAP service, users are not logged off the Internet Locator Server (ILS), even though the Performance Monitor counter shows zero users connected. If you start the HTML verification page (http://server/ils/verify/verify.htm) and add another user, you see the total number of users currently connected to the system.

CAUSE

The reason why the Performance Monitor counter shows zero users connected is because the datablock in the LDAP service is being reinitialized to zero.

WORKAROUND

To work around this problem, do any one of the following:

• Stop then restart all services in the Internet Service Manger (ISM). This would disconnect any existing users on the ILS, so they would need to log back in.
• Have a systems administrator set the timeout to zero. This would reset the Performance Monitor counter to the proper value. Users would then have to log back in.
• Simply wait until a new user connects to the system, or add a new user to the system through the http://server/ils/verify/verify.html

STATUS

Microsoft has confirmed this to be a problem in Commercial Internet System ILS version 1.0. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.