The information in this article applies to:
- Microsoft Commercial Internet System, version 1.0
SUMMARY
This article presents a method to troubleshoot the most common problems of
the Microsoft Commercial Internet System (MCIS) Chat Server.
MORE INFORMATION
After any event, the event logs and Performance Monitor may help to
identify the problem. The only supported version of the MCIS Chat Server is
the final release code. Beta versions are not supported.
Make sure the Internet Information Server (IIS) and WWW configuration is
correct in terms of the Anonymous Logon and Password Authentication.
Make sure the virtual directory defined in IIS has Read and Execute rights.
Performance Issues
- Use Performance Monitor to find bottlenecks. "%Processor Time" and
"Available Memory" counters are especially useful in identifying whether
the server is experiencing a process or memory bottleneck. Consult the
Chat Server manual for more useful counters you can use to identify the
bottlenecks.
- For testing purposes, disable the "reverse DNS look-up" option on the
server. You can find the setting in Port and Addresses (under the
Services menu).
- Check your Chat Server network configuration. Reconfiguring the topology
may help to improve the performance. For example, a star topology may
perform better than a bus topology.
Server to Server/Portal Configuration
Disconnection Issues
- Check the Event Viewer; there may be a problem with the network
components.
- Check the Event Viewer for event ID 71, or other related event messages.
- Determine whether the problem is coming from the server or from the
client. Make sure the network component of the problem computer is
installed properly.
- If the client cannot connect to the server, make sure you can PING the
server from the client. Install the client on the server, and try to
connect. Also make sure you have not reached the maximum number of
allowed connections.
- There are several counters that monitor disconnection between "client
to server" and "server to server." Plotting those counters helps to
narrow down the problem. "Socket-Error Client Disconnects" and "Total
Server Disconnects" are helpful counters.
- Use Network Monitor to see the communication between nodes. You should
be able to follow the communication on the TCP level. Network Monitor
comes with Windows NT Server 4.0.
Internet Explorer-Related Issues
- Always make sure that you have the most recent version of the
Chatsock.dll file, and that the Active Server Page is both up-to-date
and installed properly. By running Mschat.htm (found in the
Client\Chat\OCX directory of the MCIS compact disc), you automatically
download the Chatsock.dll file.
- If Internet Explorer does not recognize the MIC:// URL, install Comic
Chat. The installation registers the proper entries for Internet
Explorer to recognize the URL in the registry.
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