SMS Remote Control Fails if Not Enough LANAs are Available

• Microsoft Systems Management Server version 1.0

SYMPTOMS

Help Desk and Diagnostics fail from the Systems Management Server Admin user interface (UI) if the protocol binding needed is greater than the number of default LANAs in the Windows NT Registry. For example, if the LANA number for the binding is 5 and the Registry only shows default for 4 LANAs, the UI attempts the command but fails.

RESOLUTION

To correct this problem:

WARNING: Using Registry Editor incorrectly can cause serious, system-wide problems that may require you to reinstall Windows NT to correct them. Microsoft cannot guarantee that any problems resulting from the use of Registry Editor can be solved. Use this tool at your own risk.

1. Run Registry Editor (REGEDT32.EXE).

2. From the HKEY_LOCAL_MACHINE subtree, go to the following key:

         \SOFTWARE\Microsoft\SMS\Components\SightNT\Lana
   

3. Add the Default entries for the needed LANAs. For example, from the Edit menu, choose Add Value. Enter values for the following:

         Value Name: Default# (where # is the next LANA number)
         Data Type: REG_DWORD
         Data: (Enter the LANA number you are adding, in Hex)
   

4. Choose OK and quit Registry Editor.

5. Quit Systems Management Server Admin and restart Systems Management Server.

STATUS

Microsoft has confirmed this to be a problem in Systems Management Server version 1.0. This problem was corrected in Systems Management Server version 1.1.

In Systems Management Server version 1.1, seven lanas are scanned by default.