SMS Site Reset Recommended Before Upgrade

• Microsoft Systems Management Server versions 1.0, 1.1 and 1.2

Microsoft recommends that prior to attempting an upgrade of Systems Management Server site server software, that you perform a Site Reset from the SMS Setup program. This is intended to ensure that all service components are properly responding to service control commands for stopping and starting.

SYMPTOMS

During an upgrade of the Systems Management Server site server software, the SMS_Executive service cannot be stopped and reports an error. The upgrade fails.

One or more of the following symptoms may indicate that this is the problem:

• Sometimes after a NET STOP SMS_EXECUTIVE command, Service Control Manager responds with "the service cannot be controlled."
• Control Panel shows SMS_Executive is not running.
• NET START shows SMS_Executive is running.
• NET START SMS_EXECUTIVE results in:

        System error 1072 has occurred.
        The specified service has been marked for deletion.
  

• There are many new temporary (.TMP) files in the root of the site drive that can't be deleted.

WORKAROUND

Shutdown and restart the Windows NT server, do a Systems Management Server Site Reset, and then attempt to upgrade again. There is no way to stop the service after it was uninstalled while running, other than a system shutdown. The reset should clean up service problems. The upgrade should make sure all the correct files have been replaced and the new settings are correctly entered.

STATUS

Microsoft has confirmed this to be a problem in Systems Management Server versions 1.0 and 1.1. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.