AppStart Doesn't Change Cursor to Hourglass

• Microsoft Systems Management Server versions 1.0 and 1.1

SYMPTOMS

When you start a Microsoft Systems Management Server shared application, AppStart does not change the cursor to the "waiting" hourglass cursor. This may cause the user to think the application wasn't launched.

CAUSE

AppStart isn't changing the cursor type when it is called. Because AppStart can take up to 15-20 seconds before the actual application loads and starts, the cursor will remain an arrow for this amount of time until the actual application takes over and changes the cursor type.

This can result in the user thinking the application didn't launch and attempting to launch the same application again, resulting in multiple copies of the application being launched when AppStart finally catches up with the user's input.

STATUS

Microsoft has confirmed this to be a problem in Systems Management Server versions 1.0 and 1.1. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.