SMS Hierarchy Manager Fails Due to Stack Overflow

 Last reviewed: April 22, 1997
Article ID: Q126283

The information in this article applies to:
  • Microsoft Systems Management Server versions 1.0 and 1.1

SYMPTOMS

The SMS Hierarchy Manager process terminates unexpectedly due to a stack overflow. If you attempt to manually start the SMS_HIERARCHY_MANAGER service from Services in Control Panel, the following error appears: 

   Error 1067: The process terminated unexpectedly.
In addition, a Dr. Watson error log is generated which indicates a stack overflow occurred in the PREINST.EXE module.

CAUSE

You may have inadvertently implemented a Systems Management Server version 1.0 hierarchy which contains a circular path. For example, Site A reports to Site B, Site B reports to Site C, and Site C reports to Site A.

RESOLUTION

To correct this problem, use an SQL query of the Sites table to reveal the current parent assignments. Correct the tree from the bottom up using the PREINST /DELSITE command. You can also correct the tree manually from the Sites table. For complex hierarchies, determining the location of the circular reference can be difficult.

STATUS

Microsoft has confirmed this to be a problem in Systems Management Server versions 1.0 and 1.1. We are researching this problem and will post new information in the Microsoft Knowledge Base as it becomes available.

Additional query words: sms prodsms
Keywords : kbbug1.00 kbbug1.10 kbnetwork smshierman
Version : 1.0 1.1
Platform : WINDOWS

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Last reviewed: April 22, 1997
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