DOS Inventory Agent Hangs on HP Vectra

• Microsoft Systems Management Server versions 1.0 and 1.1

SYMPTOMS

When you run SMSLS.BAT for the first time in Microsoft Systems Management Server on a Hewlett Packard (HP) Vectra computer, the DOS Inventory agent (INVDOS.EXE) may stop responding (hang) during the video detection process.

CAUSE

This problem occurs if you are using an onboard video card (Cirrus CL- GD542x chipset) on an HP Vectra computer.

WORKAROUND

To work around this problem in Systems Management Server 1.0, run the SMSLS.BAT file again.

STATUS

Microsoft has confirmed this to be a problem in Systems Management Server versions 1.0 and 1.1. This problem was corrected in Systems Management Server version 1.2.

MORE INFORMATION

After the first failure of INVDOS, SMS places a file (SMSSAFE.TMP) at the root directory of the client computer's system drive (Drive C). This file indicates that a video detection failure occurred during the previous execution of the SMSLS.BAT file. The next time you run SMSLS.BAT, SMS.INI is updated to indicate that the video detection should be skipped when you run SMSLS.BAT. The SMSSAFE.TMP file is then deleted by SMS.

For additional information on INVDOS and SMSSAFE.TMP in Systems Management Server 1.1, please see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q128451
   TITLE     : INVDOS: SMSSAFE.TMP is Deleted upon Creation