Error Remotely Controlling WFW Computer Using 256 Colors

Last reviewed: April 23, 1997
Article ID: Q130441

The information in this article applies to:

Microsoft Systems Management Server versions 1.0 and 1.1

SYMPTOMS

When you attempt to remote control a Windows for Workgroups client that is set to use 256 colors, the following error appears:

   Unable to communicate with the client: 0x12 (0x12). Make sure the
   workstation is running the remote control agent."

WORKAROUND

To work around this problem, change the video setting on the client so it use 16 colors.

STATUS

Microsoft has confirmed this to be a problem in Systems Management Server version 1.0 and 1.1. This problem was corrected in the latest US Service Pack for Systems Management Server. For information on obtaining this update, query on the following word in the Microsoft Knowledge Base (without the spaces):

   S E R V P A C K

Additional query words: prodsmms remote control wfw wfwg 25 helpdesk sms
Keywords : kbbug1.00 kbbug1.10 kbfix1.10.sp1 kbnetwork smsremtshoot
Version : 1.0 1.1
Platform : WINDOWS

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Last reviewed: April 23, 1997
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