Packages Not Detected By Inventory Agent

• Microsoft Systems Management Server version 1.1

SYMPTOMS

When you set the Hardware and Software Scan intervals from Site Properties Inventory such that the Software scan be performed more often than the hardware scan, the software scan fails to report packages.

CAUSE

The Software Scan scans each local disk installed, but if the Hardware Scan is not performed, the Software Scan does not have a valid list of installed disks to scan. The Software Scan should perform a minimal drive detection so that it knows what drives to scan.

WORKAROUND

To work around this problem, ensure that both the Hardware and Software Scan intervals are set to the same frequency.

STATUS

Microsoft has confirmed this to be a problem in Systems Management Server version 1.1. A fix to this problem is in development, but has not been regression-tested and may be destabilizing in production environments. Microsoft does not recommend implementing this fix at this time. Contact Microsoft Product Support Services for more information on the availability of this fix.