Network Applications Database (NAD) Share Point Corruption

• Microsoft Systems Management Server versions 1.0 and 1.1

SYMPTOMS

After running RSAPPCTL, Program Group Controller (PGC) icons point to an incorrect share. Clicking on those icons results either in an incorrect shared application being launched from the server, or in an error.

CAUSE

Applications Manager is responsible for building and maintaining the Network Applications Database (NAD), on each site server (see Appendix C, SMS System Flow of the "SMS Administrators Guide" for further information). When RSAPPCTL is run, it sends a 'RESET ALL' command to the Applications Manager component of the site(s) you specified when running RSAPPCTL. In SMS 1.0 and 1.1, the reset may be processed incorrectly, causing the NAD to contain incorrect share points for some shared packages.

WORKAROUND

Be sure to back up your SMS site before attempting the following workaround. (See Appendix K of the "SMS Administrators Guide" for correct backup procedures)

NOTE: Clients updating PGC information by polling during the following procedure may have their registry updated with incomplete shared packages information. Be sure that clients poll the server for new PGC information after the following procedure is completed.

For any sites that demonstrate the NAD share point corruption, perform the following:

1. Stop the Applications Manager and Maintenance Manager services on the site server..

2. Delete the NAD files on the site server. These are located in <SMS Root>\SITE.SRV\MAINCFG.BOX\APPCTL.SRC\DATABASE

3. Delete the NAD files on the logon server(s) for that site: These are located in <SMS Root>\LOGON.SRV\APPCTL.BOX\DATABASE

4. Restart the Applications Manager and Maintenance Manager services.

5. Ensure that the NAD files are re-created on the site and logon servers. Note that the time it takes for this last step to occur depends on the frequency of the services for that site. Applications and Maintenance Manager logs will record the re-creation of the NAD files.

6. Ensure that clients poll the server for updated PGC information. You may see a dialog box indicating that the client is deconfiguring and reconfiguring shared package information.

STATUS

Microsoft has confirmed this to be a problem in Systems Management Server versions 1.0 and 1.1. This problem has been corrected in Systems Management Server version 1.2.