Helpdesk Displays Incomplete Message On Remote Control

 Last reviewed: April 24, 1997
Article ID: Q153605

The information in this article applies to:
  • Microsoft Systems Management Server versions 1.0 and 1.1

SYMPTOMS

If USERTSR or USERIPX is not loaded, the Client Help Desk Option application (EDITINI.EXE) in Systems Management Server displays the following incomplete message: 

   Current setting not available. Remote Control Agent
The following message should have been displayed: 

   Current setting not available. Remote Control agent not loaded.

STATUS

Microsoft has confirmed this to be a problem in Systems Management Server version 1.1. This problem has been corrected in Systems Management Server version 1.2.

Additional query words: prodsms wuser remote control
diagnostics helpdesk
Keywords : kbbug1.10 kbfix1.20 smsremtshoot
Version : 1.0 1.1
Platform : WINDOWS
Issue type : kberrmsg

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

Last reviewed: April 24, 1997
© 1998 Microsoft Corporation. All rights reserved. Terms of Use.