SMS: Job Status Remains Active When Sent to Entire Site

• Microsoft Systems Management Server versions 1.0, 1.1, and 1.2

SYMPTOMS

When you send a package to an entire site, the package is sent to all clients in the site, regardless of the supported platforms selected in the package properties. Because the package may not be able to run under all platforms, the Job Status remains Active, but the Job Status Details (which displays the SMSIDs for the clients that are not able to run the package) shows a status of None.

CAUSE

Job status is only updated when the client generates a Status MIF, and that MIF is put into the database. If a client does not run the job, a status MIF is not created.

WORKAROUND

Only send platform-sensitive packages to clients that can run them. You can send these packages by using machine groups, query results, or individual clients.

STATUS

Microsoft has confirmed this to be a problem in Systems Management Server versions 1.0, 1.1, and 1.2. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.