SMS: Remote Control Agent Service Stops on a Windows NT Client

Last reviewed: April 15, 1997
Article ID: Q156477

The information in this article applies to:

Microsoft Systems Management Server version 1.2

SYMPTOMS

If you select another Personal Computer Property, the next time Remote Control of a client computer running Windows NT is attempted, the Systems Management Server Remote Control Agent service stops.

WORKAROUND

To work around this problem, switch to another Personal Computer Property after stopping the Remote Control session. You can do this by closing the Quick Viewer window.

STATUS

Microsoft has confirmed this to be a problem in Systems Management Server version 1.2. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Additional query words: prodsms hang hung lock up lockup lock-up
freeze frozen helpdesk
Keywords : kbbug1.20 kbnetwork smsadmin smsremtshoot
Version : 1.2
Platform : WINDOWS

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Last reviewed: April 15, 1997
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