SMS: Remote Control Agent Fails on NetWare VLM TR Clients

Last reviewed: April 18, 1997
Article ID: Q157680

The information in this article applies to:

  - Microsoft Systems Management Server version 1.2
  - Microsoft Windows operating system version 3.11

SYMPTOMS

When the Systems Management Server client Remote Control Agent (Wuser16.exe) is started on a Windows 3.11 machine, failures occur such as unexpected restarting, exiting to an MS-DOS prompt, or an EMM386 exception error number 6. These problems occur if the clients are loaded with a combination of Novell NetWare's VLM client software and a Token Ring network adapter.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Systems Management Server version 1.2. This problem has been corrected in the latest U.S. Service Pack for Microsoft Systems Management Server version 1.2. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

   S E R V P A C K

Additional query words: prodsms boot shutdown
Keywords : kbbug1.20 kbfix1.20.sp1 kbnetwork smsremtshoot
Version : 1.2 3.11
Platform : WINDOWS

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Last reviewed: April 18, 1997
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