SMS: Remote Ctl. With FR Regional Setting 1.2 SP2 - Grey Viewer

 Last reviewed: December 4, 1997
Article ID: Q157830
The information in this article applies to:
  • Microsoft Systems Management Server version 1.2 Service Pack 2

SYMPTOMS

The Quick Windows Viewer appears "empty" and the background color is grey when attempting to remotely control a Windows NT 4.0 Client from a Windows NT 4.0 Systems Management Server 1.2 Service Pack 2 Server when the Regional Settings of one machine are set to US and the other one are set to Regional Settings FR (Frantais - standard). If you try to resize the Quick Windows Viewer, it automatically resizes as a "small" window.

WORKAROUND

To work around this problem, obtain the hotfix mentioned below.

STATUS

Microsoft has confirmed this to be a problem in Systems Management Server version 1.2 Service Pack 2. This problem was corrected in the latest Microsoft Systems Management Server 1.2 U.S. Service Pack. For information on obtaining the service pack, query on the following word in the Microsoft Knowledge Base (without the spaces): 

   S E R V P A C K

Additional query words: prodsms helpdesk rc grey Français francais
Keywords : smsremtshoot kbbug1.20.sp2 kbfix1.20.sp3 kbenv
Version : Windows: 1.2 SP2
Platform : winnt
Issue type : kbbug
Solution Type : kbfix

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Last reviewed: December 4, 1997
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