SMS: Windows Clients Exit to MS-DOS During Use of Help Desk

 Last reviewed: March 19, 1998
Article ID: Q157837
The information in this article applies to:
  • Microsoft Systems Management Server version 1.2

SYMPTOMS

When performing Microsoft Systems Management Server (SMS) help desk functions to a remote Windows client, a change of help desk function (such as Remote Control to Remote Execute) can cause the client to exit to MS-DOS without warning. An EMM386 error can sometimes precede the exit. If this is a Windows 95 Client, the client may hang or experience an OE Exception Error.

CAUSE

The cause of the problem is specific to the following circumstances:

  • A slow link, such as RAS, exists between the SMS Administrator site and
the client being managed. The lower the speed, the more likely the problem is to occur.
  • The protocol used for help desk communication is NETBT (NetBIOS over
TCP/IP).

STATUS

Microsoft has confirmed this to be a problem in Microsoft Systems Management Server version 1.2. This problem has been corrected in the latest U.S. Service Pack for Microsoft Systems Management Server version 1.2. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces): 

   S E R V P A C K

Additional query words: prodsms WFW RAS diagnostics transfer
workgroups
Keywords : kbbug1.20 smsremtshoot kbnetwork
Version : 1.2
Platform : WINDOWS
Issue type : kbbug

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Last reviewed: March 19, 1998
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