SMS: HelpDesk Chat Fails on Administrator on First Attempt

Last reviewed: April 15, 1997
Article ID: Q159541

The information in this article applies to:

Microsoft Systems Management Server, versions 1.0, 1.1, and 1.2

SYMPTOMS

With client computers running Windows 95 with Novell's Client32, Chat in the HelpDesk functions fails on the first attempt when PermissionRequired is set to Yes. This problem occurs if the server computer is running Systems Management Server 1.2 Service Pack 1 on Windows NT Server 3.51 Service Pack 5 or Windows NT Server 4.0.

The Systems Management Server Administrator will lose the Chat dialog boxes, and the Chat icon will reappear. If you select Chat again, the chat session becomes available.

WORKAROUND

To work around this problem, set Permission Required to No.

STATUS

Microsoft has confirmed this to be a problem in Systems Management Server versions 1.0, 1.1, and 1.2. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Additional query words: prodnt prodsms
Keywords : kb3rdparty kbbug1.00 kbbug1.10 kbbug1.20 kbnetwork kbtool smsgeneral
Version : 1.0 1.1 1.2
Platform : WINDOWS

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Last reviewed: April 15, 1997
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