SMS: Access Violation Occurs with Pollinv.exe

The information in this article applies to:

• Microsoft Systems Management Server version 1.2
• Microsoft Systems Management Server 1.2 Resource Kit
• Microsoft Backoffice Resource Kit version 1.0

SYMPTOMS

If a computer listed in the Invcolcl.txt file cannot be located on the network by the Systems Management Server Windows NT Inventory File Collector Service, Pollinv.exe, the following will occur:

• The service will appear to stop responding when trying to locate that computer. It will not log anything further in the Invcolcl.log log file.
• If the service is then restarted manually, or comes to the beginning of its next watchdog cycle (the default is 24 hours), then an access violation (AV) error will occur.

WORKAROUND

To work around this problem, remove the nonexistent computer from the list of computers to poll in the Invcolcl.txt file.

STATUS

Microsoft has confirmed this to be a problem in Systems Management Server version 1.2, the Systems Management Server Resource Kit 1.2, and the Backoffice Resource Kit version 1.0. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.