SMS: System Fails to Restart After Applying Windows NT 4.0 SP2

• Microsoft Systems Management Server, version 1.2

SYMPTOMS

When you use the Package Command Manager (PCM) service (Pcmsvc32.exe) to apply Windows NT Server 4.0 Service Pack 2 to a server, the system stops responding when it shuts down at the end of applying the service pack.

WORKAROUND

To work around this problem, do either of the following:

• After the service pack is applied, shut down and restart the system from the console.

  -or-

• Use the Package Command Manager executable (Pcmwin32.exe). However, this method requires that a user be logged on to the system, in order to start the Package Command Manager program.

STATUS

Microsoft has confirmed this to be a problem in Systems Management Server version 1.2. This problem was corrected in the latest Microsoft Systems Management Server version 1.2 U.S. Service Pack. For information on obtaining the service pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

   S E R V P A C K