SMS: Missing or Incomplete Inventory in SMS Database

 Last reviewed: May 27, 1997
Article ID: Q167628
The information in this article applies to:
  • Microsoft Systems Management Server, version 1.2

SYMPTOMS

When adding a new computer to the database, Inventory Processor processes the .raw file normally and the Dataloader processes the MIF, but the client is not added to inventory. No BADMIF is created.

The information in the Dataloadr.log file looks similar to the following: 

   Waiting for a MIF...
   Processing a machine...
   ~Requesting license for client BP007000
   ~There is not enough client license to add this machine
   Finished processing current machine.
   ~No more machine MIFs to be processed, terminating thread
Additionally, License Manager logs the following error in the primary domain controller (PDC) application event log: 

   Event Id: 201    Source: License Service
   No license was available for user BP007000 using product SMS 1.2.
The result of this problem is a mismatch of the client record in the database and the client's history file. When the next inventory is sent up, Inventory Processor compares the .raw file to the history (.hms) file and sends up only a Delta MIF to the Dataloader. If Dataloader is able to add the client because there are now enough licenses, it will only include the changed properties from the Delta MIF. The client properties in the Systems Management Server Administrator program will have missing icons for those properties that have not changed.

CAUSE

Systems Management Server 1.2 enforces client licenses. If there are no licenses available, Dataloader will not add the client to the database.

WORKAROUND

To work around this problem, it is necessary to increase the number of client licenses for Systems Management Server and delete the offending client's history file.

  1. Ensure that you have purchased an adequate number of Systems Management Server client licenses.

  2. Start the Windows NT Server License Manager located in the Administrative Tools program group.

  3. Click the Clients Per Seat tab.

  4. On the License menu, click New License.

  5. Add the number of purchased licenses.

  6. Quit License Manager.

  7. Stop and restart the License Logging Service.

  8. Determine the client's Systems Management Server unique ID from either the Systems Management Server Administrator program or the Sms.ini file.

  9. On the site server in the Sms\Site.srv\Inventry.box\history directory, delete the corresponding .hms history file.

STATUS

Microsoft has confirmed this to be a problem in Systems Management Server version 1.2. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Additional query words: prodsms
Keywords : kbbug1.20 kbnetwork smsdataloader smsinv
Version : 1.2
Platform : winnt
Issue type : kbbug
Resolution Type : kbworkaround

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Last reviewed: May 27, 1997
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