SMS: Permission Required Dialog Box Appears Behind Open Windows

• Microsoft Systems Management Server, version 1.2

SYMPTOMS

When you attempt to Remote Control a previously remote controlled client computer running Windows 95 with the Permission Required Help Desk option enabled, the Remote Control Agent dialog box that asks, "Will you allow <Administrator'> to remote control your machine?" appears behind open windows on the desktop. Consequently, the user may not be able to see the dialog box and answer the prompt without minimizing all open windows.

On the remote control server, the following dialog box appears:

   SMS Remote Control
   The user did not grant permission before the timeout period elapsed.

WORKAROUND

To work around this problem, minimize all open windows before initiating a second Remote Control session.

STATUS

Microsoft has confirmed this to be a problem in Systems Management Server version 1.2. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.