SMS: Remote Control French WinNT 4.0 SP3 Client Has Grey Viewer

 Last reviewed: December 4, 1997
Article ID: Q171881
The information in this article applies to:

- Microsoft Systems Management Server, version 1.2 SP2

SYMPTOMS

When making a second attempt to Remote Control a client computer running French Windows NT 4.0 Service Pack 3 with Systems Management Server 1.2 Service Pack 2, the Quick Windows Viewer appears empty and the background color is gray.

The Remote Control works fine ONLY the FIRST time.

WORKAROUND

To work around this problem, do the one of the following:

  • Stop and Restart the Remote Control Agent on the Systems Management Server client.

    -or-

  • Remove Service Pack 3 for Windows NT 4.0.

STATUS

Microsoft has confirmed this to be a problem in Systems Management Server version 1.2. This problem was corrected in the latest Microsoft Systems Management Server 1.2 U.S. Service Pack. For information on obtaining the service pack, query on the following word in the Microsoft Knowledge Base (without the spaces): 

   S E R V P A C K

Additional query words: prodsms helpdesk rc grey sp sp3 sp2 sms uninstall
Keywords : kbbug1.20 smsremtshoot kbfix1.20.sp3 kbenv
Version : 1.2 SP2
Platform : winnt
Issue type : kbbug
Solution Type : kbfix

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

Last reviewed: December 4, 1997
© 1998 Microsoft Corporation. All rights reserved. Terms of Use.