SMS: Remote Control Permissions Window Is Not Displayed

 Last reviewed: December 4, 1997
Article ID: Q174461
The information in this article applies to:
  • Microsoft Systems Management Server version 1.2

SYMPTOMS

When attempting to use Remote Control on a Windows NT client with Permission Required set to Yes, the "Will you allow <username> to remote control your machine?" dialog window does not appear when the client's computer is at the Begin Logon screen, which displays the message "Press Ctrl + Alt + Delete to log on".

STATUS

Microsoft has confirmed this to be a problem in Systems Management Server version 1.2. This problem was corrected in the latest Microsoft Systems Management Server 1.2 U.S. Service Pack. For information on obtaining the service pack, query on the following word in the Microsoft Knowledge Base (without the spaces): 

   S E R V P A C K

MORE INFORMATION

The permission window is displayed as soon as someone logs on to the client computer. Also note that if the server times out because the client never logs on when it is trying to start a Remote Control session, the permission dialog box will appear the next time that a user logs on to the computer, even if the server is no longer trying to establish a connection.

Additional query words: prodsms rc
Keywords : kbbug1.20 smsremtshoot kbfix1.20.sp3 kbnetwork
Version : WINNT:1.0 1.1 1.2
Platform : winnt
Issue type : kbbug
Solution Type : kbpending

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

Last reviewed: December 4, 1997
© 1998 Microsoft Corporation. All rights reserved. Terms of Use.