SMS: Audit Gets "No Data Available" Message After Full Inventory

• Microsoft Systems Management Server version 1.2

SYMPTOMS

After a full inventory is added to the database, the Audited Packages icon in Personal Computer Properties shows "No Data Available." The audited packages appear if you click on the history records.

CAUSE

When a full inventory (that is, both hardware and software inventory together) is run, and Inventory Dataloader adds the inventory to the database, Dataloader looks at the current entries for the client's dwMachineID. If entries exist, and they are not contained in the new "full" MIF, Dataloader removes them from the current record and adds them to the history record for the client.

WORKAROUND

To work around this problem, view audited packages as historical records, where they will appear correctly.

STATUS

Microsoft has confirmed this to be a problem in Systems Management Server version 1.2. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

MORE INFORMATION

Software Auditing is not intended to be used for targeting workstation package distribution. Precise software inventory of workstations should be done using software inventory rules (Inventory Packages), because they are more efficient and accurate.

For more information, see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q148263
   TITLE     : Invalid Audit and History Records