SMS: Win 95 Clients Hang When Shut Down Using Remote Control

Last reviewed: March 12, 1998
Article ID: Q175525

The information in this article applies to:

Microsoft Systems Management Server version 1.2

SYMPTOMS

During a Remote Control session with a Windows 95 client computer, if the administrator clicks Shut Down on the remote client's Start Menu, the client computer may hang or experience a blue screen failure. When the administrator presses CTRL+ALT+DEL, the client does not reboot and a physical reset of the client computer is required.

Systems Management Server version 1.2 supports Remote Reboot through the HelpDesk Reboot button, and does not support shutting down a client computer using the Quick Windows viewer. Shutting down a Windows 95 client through Quick Windows viewer may result in data loss on the Systems Management Server client.

STATUS

Microsoft has confirmed this to be a problem in Systems Management Server version 1.2. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Additional query words: sms prodsms kbnetwork smsremtshoot bluescreen crash
Keywords : kbbug1.20 smsremtshoot
Version : Windows:1.2
Platform : WINDOWS
Issue type : kbbug

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Last reviewed: March 12, 1998
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