SMS: Invproc Stops Responding on Long Raw File Records

• Microsoft Systems Management Server version 1.2

SYMPTOMS

When a RAW file with a record length greater than 8 KB is processed, Invproc will stop responding. This forces processor utilization to hang at 100 percent and Systems Management Server is unable to process RAW files and MIFs.

CAUSE

The problem occurs because the buffer length in Invproc is hard-coded to 8 KB.

WORKAROUND

To work around this problem, perform the following steps:

1. Stop the SMS_Executive service.

2. Find the RAW file whose record length is greater than 8 KB, and remove it from the proper directory paths (\Sms\Site.srv\Inventory.box).

3. Start the SMS_Executive service.

STATUS

Microsoft has confirmed this to be a problem in Systems Management Server version 1.2. A supported fix is now available, but has not been fully regression-tested and should be applied only to systems experiencing this specific problem. Unless you are severely impacted by this specific problem, Microsoft recommends that you wait for the next Service Pack that contains this fix. Contact Microsoft Technical Support for more information.