IBM PS/2 Computer Hangs When Start SNA Server SDLC ConnectionLast reviewed: July 30, 1996Article ID: Q151396 |
The information in this article applies to:
SYMPTOMSIn certain instances, when you activate an SNA Server SDLC or X.25 connection on an IBM PS/2 computer configured with an IBM MPA/A (or the Microgate equivalent), the computer freezes and fails to respond to keyboard or mouse input.
CAUSEThere are two problems which cause this problem to occur:
WORKAROUNDBoth problems are solved by applying the alternate Ibmsync.sys driver (intended for PS/2 computers using the IBM MPA/A adapter or Microgate Microchannel equivalent), described below. If the default Ibmsync.sys driver is used, the first problem is solved through the support of a special DontUseMappedRegisters registry setting for the IBMSYNC driver. As documented in the SNA Server 2.11 Release Notes (Readme.wri), a special version of the Ibmsync.sys driver supplied on the SNA Server 2.11 compact disc can also be used to solve hang problems that may occur on IBM PS/2 computers. To replace the existing driver, start the Windows NT Command Prompt and enter the following commands:
cd <snaroot>\system rename ibmsync.sys ibmsync.211 copy <sna_cdrom>:\i386\system\hwsetup\ibmsdlc\ibmsync._sy ibmsync.sys cd hwsetup\ibmsdlc rename ibmsync.sys ibmsync.211 copy <sna_cdrom>:\i386\system\hwsetup\ibmsdlc\ibmsync._sy ibmsync.sysNOTE: The Release Notes document the driver name as ibmsync._ys, though the actual file name shipped on the SNA Server CD-ROM is ibmsync._sy. Using the default Ibmsync.sys driver, the following registry setting causes the driver to not request the use of mapped registers (though this version of the driver does not correct the other hang problem observed with PS/2 computers). WARNING: Using Registry Editor incorrectly can cause serious, system-wide problems that may require you to reinstall Windows NT to correct them. Microsoft cannot guarantee that any problems resulting from the use of Registry Editor can be solved. Use this tool at your own risk. Open Regedt32.exe and locate the following key in the system registry:
HKEY_LOCAL_MACHINE/SYSTEM/CurrentControlSet/Services/IBMSYNC/Parameters DontUseMapRegisters: REG_DWORD: 1Once this option is configured, the SNA Server service must be restarted.
MORE INFORMATIONIf problems persist with the SDLC connection, a special traced version of Ibmsync.sys is included on the SNA Server 2.11 compact disc that logs additional failure conditions to the Windows NT system event log. To apply the traced driver, start the Windows NT Command Prompt and enter the following commands:
cd <snaroot>\system rename ibmsync.sys ibmsync.211 copy <sna_cdrom>:\i386\system\hwsetup\ibmsdlc\debug\ibmsync.sysibmsync.sys This special version of the driver logs internal driver errors when sending/receiving information to/from the IBM SDLC/MPAA or Microgate adapter. These new errors are logged in the Windows NT system event log as event 33 or 34.
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