SNA Windows 95 Client Not Support Windows NT Password Change

 Last reviewed: November 25, 1997
Article ID: Q158271

The information in this article applies to:
  • Microsoft SNA Server for Windows NT, version 2.11 Service Pack 1

SYMPTOMS

If you use SNA Server version 2.11 Service Pack 1 (SP1) Windows 3.x client software, and you connect to SNA Server over TCP/IP sockets, NetWare IPX/SPX, or Banyan IP, you may experience the following problem.

The SNA Server Windows 95 client software does not support the ability to change the Microsoft Windows NT password during SNA client logon. If the Windows NT administrator has configured their Windows NT user accounts for User Must Change Password at Next Logon, or if the user password has expired, the SNA Server Windows 95 client will display the following error messages: 

   SnaBase
   ERROR: Cound not open sponsor connection to <servername>
   Do you want to run the SNA Client configuration program ?

   ERROR: The SnaBase Service is not started.
NOTE: Many possible causes exist for a logon error besides a bad user ID, password, domain, or expired password. Other possibilities include:
  • The user account has been disabled.
  • The user account has been locked out due to excessive failed logon attempts.
  • Restricted user logon hours has been defined.
  • The user must logon from a specific workstation.
  • The user is logging on using a trusted domain account and Windows NT is currently unable to contact a domain controller in the trusted domain.

CAUSE

The SNA Server Windows 95 client does not support the Windows NT password change function.

RESOLUTION

Do one of the following:

  • Use the Windows 95 Control Panel Password utility to change the user’s Windows NT password. This requires that the Windows 95 user is already logging into the Windows NT domain (for example, to the domain user account that has been assigned SNA Server resources) and his or her Windows 95 computer is configured with the Microsoft Networking redirector.
  • Disable password expiration on the Windows NT account used by the SNA Server Windows 95 user.
  • Require the Windows NT administrator to reset the Windows NT account when the SNA Windows 95 client logon fails.

STATUS

Microsoft has confirmed this to be a problem in Microsoft SNA Server version 2.11 and 2.11 Service Pack 1 Windows 95 client software. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Additional query words: sp1
Keywords : prodsna snabanyan snaipx snasecurity snatcpip snawin95 kbbug2.11.sp1 kbprb
Version : 2.11.sp1
Platform : WINDOWS

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Last reviewed: November 25, 1997
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