Windows 95 Stops Responding During 3270 SNA Server Logon

 Last reviewed: April 14, 1997
Article ID: Q164656
The information in this article applies to:
  • Microsoft SNA Server, version 3.0

SYMPTOMS

The SNA Server Windows 95 client may encounter an access violation (AV) or a page fault when loading the 3270 application, if you click the Cancel button on the SNA Server Logon dialog box that appears when you load the 3270 application.

CAUSE

The problem occurs when Snakrnl.dll asks the transport to shut down and the transport is already shut down.

RESOLUTION

To resolve this problem, obtain the hotfix mentioned below. With the hotfix, the Snakrnl.dll file queries the transport to determine whether it is still loaded. The updated module is: 

   <Win95root>\System\Snakrnl.dll

STATUS

Microsoft has confirmed this to be a problem in SNA Server version 3.0. This problem was corrected in the latest Microsoft SNA Server 3.0 U.S. Service Pack. For information on obtaining the service pack, query on the following word in the Microsoft Knowledge Base (without the spaces): 

   S E R V P A C K

Additional query words: prodsna sna30
Keywords : kbbug3.00 kbfix3.00.sp1 sna3270 snawin95
Version : 3.0
Platform : WINNT
Issue type : kbbug
Resolution Type : kbfix

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

Last reviewed: April 14, 1997
© 1998 Microsoft Corporation. All rights reserved. Terms of Use.