Backup Host Account Cache Service Hangs on Startup on WinNT BDC

 Last reviewed: April 14, 1997
Article ID: Q164907
The information in this article applies to:
  • Microsoft SNA Server for Windows NT version 3.0

SYMPTOMS

If the SNA Server Host Account Cache service is installed as a backup on a Windows NT Backup Domain Controller server (with a primary host account cache installed on a Windows NT Primary Domain Controller server), the Host Account Cache service will hang. This may cause the following behavior:

  • The SnaBase service will appear as started.
  • The SnaRpcService will not start.
  • SNA Manager will hang when started.

Forcibly ending the Host Account Cache service will cause the SnaRpcService to start correctly.

CAUSE

The backup Host Account Cache service was attempting to synchronize with the primary Host Account Cache service, before notifying service control manager that it has started. However, the synchronization between backup and primary was failing to complete.

RESOLUTION

An update to SNA Server 3.0 is available to correct this problem. The updated modules are: 

   <Snaroot>\Hssystem\Snaudb.exe
   <Snaroot>\Hssystem\Snahsmsg.dll

STATUS

Microsoft has confirmed this to be a problem in SNA Server version 3.0. This problem was corrected in the latest Microsoft SNA Server 3.0 U.S. Service Pack. For information on obtaining the service pack, query on the following word in the Microsoft Knowledge Base (without the spaces): 

   S E R V P A C K

Keywords : kbbug3.00 kbfix3.00.sp1 kbnetwork prodsna snabaseservice
Version : 3.0
Platform : winnt
Issue type : kbbug
Resolution Type : kbfix

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

Last reviewed: April 14, 1997
© 1998 Microsoft Corporation. All rights reserved. Terms of Use.