SNA Server Services Stay in Stopping State

 Last reviewed: April 14, 1997
Article ID: Q165199
The information in this article applies to:
  • Microsoft SNA Server version 3.0

SYMPTOMS

After stopping the SNA Server service, the status will show "Stopping," but will never change to an "Inactive" state.

NOTE: This problem has been seen when stopping the TN5250 Service, however other services may be affected as well.

CAUSE

This can happen when the SNA Server service terminates before sending the last status change message to the SNA Server Manage Agent service. The Manage Agent sets the status of extension services to inactive, if the service process terminates correctly.

RESOLUTION

Changes were made to the SNA Server Manage Agent to correct this problem. To resolve this problem, obtain the hotfix mentioned below.

STATUS

Microsoft has confirmed this to be a problem in SNA Server version 3.0. This problem was corrected in the latest Microsoft SNA Server 3.0 U.S. Service Pack. For information on obtaining the service pack, query on the following word in the Microsoft Knowledge Base (without the spaces): 

   S E R V P A C K

Additional query words: mngagent
Keywords : kbbug3.00 kbfix3.00.sp1 kbnetwork prodsna snamanager snatn5250
Version : 3.0
Platform : winnt
Issue type : kbbug
Resolution Type : kbfix

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Last reviewed: April 14, 1997
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