SNA Server 3.0 Hangs in Stopping Status on Windows NT 4.0 SP3

 Last reviewed: April 14, 1997
Article ID: Q166484
The information in this article applies to:
  • Microsoft SNA Server for Windows NT, version 3.0
  • Microsoft Windows NT Server versions 4.0, Service Pack 3

SYMPTOMS

The following problem occurs when using SNA Server 3.0 on Windows NT 4.0 Service Pack 3 (SP3). When stopping the SNA Server service, the service stops responding (hangs) in a Stopping status within SNA Server Manager.

CAUSE

The Dbgtrace.dll file, which is loaded by SNA Server 3.0 to support asynchronous tracing (even when tracing is not enabled), wasn't properly terminating during process detach processing, causing the SNA Server service to hang during shutdown.

This problem was observed after upgrading to Windows NT 4.0 SP3, but was not observed on earlier service packs.

RESOLUTION

An update to SNA Server 3.0 is available to correct this problem.

STATUS

Microsoft has confirmed this to be a problem in SNA Server version 3.0. This problem was corrected in the latest Microsoft SNA Server 3.0 U.S. Service Pack. For information on obtaining the service pack, query on the following word in the Microsoft Knowledge Base (without the spaces): 

   S E R V P A C K

Keywords : kbbug3.00 kbfix3.00.sp1 kbnetwork prodsna snaserverservice kbbuglist kbfixlist
Version : 3.0
Platform : WINDOWS
Issue type : kbbug
Resolution Type : kbfix

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Last reviewed: April 14, 1997
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