SNA Windows 95 3.0 SP1 3270 Applet Print Option Doesn't Print

The information in this article applies to:

• Microsoft SNA Server Windows 95 Client version 3.0 SP1

SYMPTOMS

The 3270 applet included with the SNA Server Windows 95 client version 3.0 Service Pack 1 does not correctly perform a print screen when you click Print on the File menu. This only occurs when the client is installed on Windows 95 systems. If the SNA Server 3.0 Service Pack 1 Windows 95 client is installed on a Windows NT system, the print screen function prints correctly.

The print output is a blank page or a page containing part of the data contained on the 3270 screen.

CAUSE

The StartPage printer API resets some of the printer settings in Windows 95, which causes the print screen to fail.

RESOLUTION

To work around this problem:

• Use the 3270 applet included with the SNA Server Windows 95 client version 3.0 (without SP1).

STATUS

Microsoft has confirmed this to be a problem in the Windows 95 SNA Server client version 3.0 Service Pack 1. This problem was corrected in the latest SNA Server version 3.0 U.S. Service Pack. For information on obtaining this Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

   S E R V P A C K

Keywords          : sna3270 snawin95 kbfix3.00.sp2 kbnetwork
Version           : 3.0
Platform          : WINDOWS
Issue type        : kbbug
Solution Type     : kbfix