Host Security Update Renames SNAREG.DLL

• Microsoft SNA Server, version 3.0 Service Pack 1.

SYMPTOMS

If you are currently running Host Security and recently applied Microsoft SNA Server, version 3.0 Service Pack 1 (SP1), you must also run the UPDATE.EXE under the \Hostsec directory to update these components. After a reboot, the SnaBase and Host Security modules will fail and display the following errors:

1. When you open SNA Manager you will get an "Unable to open Domain - check event logs" error with diagonal lines across the screen.

2. The Windows NT Server Event Viewer System log will show the following events coming from Service Control Manager.

   Event 7000

   The SnaBase service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.

   Event 7009 Timeout (120000 milliseconds) waiting for service to connect.

3. If you try to start the SnaBase Service you will get the following error:

         SNABASE.EXE - Unable to locate DLL
   

         The dynamic link library SNAREG.DLL could not be found in the specified
         path <snaroot>\system\SNAREG.DLL......
   

CAUSE

A problem was found in the Host Security Update program after SNA Server 3.0 SP1 was released. If the 3.0 SP1 Host Security Update program is run by itself, or is run after the SNA Server 3.0 SP1 Update program, the SNAREG.DLL file is renamed, causing the SnaBase and Host Security modules to fail to function upon reboot.

RESOLUTION

In order to correct this problem, Microsoft suggests one of the following:

• If SNA Server is also running on the same computer as the Host Security components, reapply SNA Server 3.0 SP1 by re-running the SNA Server 3.0 SP1 UPDATE program. This will reapply the SNAREG.DLL file.

• If SNA Server is not running on this computer, locate a server running SNA Server 3.0 SP1 and copy <snaroot>\system\SNAREG.DLL to the system path of the computer running the Host Security service(s).