Failure to Open Domain Error Displayed Too Soon By Manager

• Microsoft SNA Server version 3.0 Service Pack 1

SYMPTOMS

When trying to open SNA Server subdomains, SNA Server Manager may display a "Failed to Open Domain" error message prematurely. The SNAOLE error message pops up stating that the domain could not be found but then the domain is opened normally.

CAUSE

When trying to find the SNA Server configuration file path, a call is made to the SNA Server DMOD (SNADMOD.DLL). If the DMOD is locked doing an Open connection which times out, the call does not return for a while. This call has a timeout of 10 seconds, after which the "Failed to Open Domain" message was displayed.

RESOLUTION

An update has been made that increases the timeout for the call to find the SNA Server configuration file path to 60 seconds to reduce the likelihood of this problem occurring. During this 60 seconds, SNA Server Manager is unable to respond to user input.

STATUS

Microsoft has confirmed this to be a problem in Microsoft SNA Server, versions 3.0 and 3.0 SP1. This problem was corrected in the latest SNA Server version 3.0 U.S. Service Pack. For information on obtaining this Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

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