Print LU Status Remains Pending If SNAPRINT Fails

• Microsoft SNA Server for Windows NT, versions 3.0 and 3.0 SP1

SYMPTOMS

In Microsoft SNA Server versions 3.0 and 3.0 Service Pack 1 (SP1), of a UNC (universal naming convention) path for a print session is specified and the printer is not installed on the server, Snaprint.exe fails and causes the print session to remain in a pending state rather than returning to inactive.

CAUSE

The Snaprint Service assumes that any printer to which it has access will have a port name set up for it. Print Server will fail if the WinvprtStartJob() or WinvprtOpenPrinter() fails to find the port name for the defined printer.

RESOLUTION

The Winvprt.dll and Ppd3270.dll files have been changed. When a port name is not detected, an error is logged and the status of the print LU returns to inactive instead of remaining in a pending state.

STATUS

Microsoft has confirmed this to be a problem in SNA Server 3.0 and 3.0 Service Pack 1 (SP1). This problem was corrected in the latest SNA Server version 3.0 U.S. Service Pack. For information on obtaining this Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

   S E R V P A C K

MORE INFORMATION

The remote printer must exist in the domain (and be installed) or the print session transitions to inactive without trapping.

Keywords          : kbbug3.00 kbbug3.00.sp1 snamanager snaprintservice kbfix3.00.sp2 kbprint
Version           : winnt:3.0,3.0SP1
Platform          : winnt
Issue type        : kbbug
Solution Type     : kbfix