The information in this article applies to:
- Microsoft SQL Server, versions 4.21a, 6.0, and 6.5
SUMMARY
This article describes the Priority Plus Database Server Support offering
which is also known as the SQL Server Priority Plus offering.
The Microsoft Priority Plus Database Server Support plan provides a cost
effective means of obtaining unlimited annual technical support for your
Windows NT-based database system. Support is provided on an unlimited
annual basis 24 hours per day, 365 days per year, and is invoked
via electronic issue submission.
For additional information about this and other support offerings from
Microsoft, please call Microsoft Support Sales at 800-936-3500.
MORE INFORMATION
Priority Plus Database Server Support provides the following benefits:
- Assured response within 4 hours for customer identified urgent issues.
- Unlimited annual support for one database server system composed of one
or more Windows NT Workstations, Windows NT Servers, and attached
clients running Windows NT (Workstation or Server), Windows for
Workgroups on MS-DOS, or Windows 95. Also covered are Microsoft SQL
Server and all client development and runtime tools and utilities, as
well as the Microsoft programming development tools such as Visual C++
and Visual Basic. This offering covers Microsoft products only. Support
for non-Microsoft components must be obtained from appropriate alternate
support providers.
- Software patches as they are made available via the support bulletin
board and other electronic means.
- Electronic issue submission.
In order to qualify for this most cost effective support, the following are
required:
- The supported system configuration must be reviewed and accepted by
Microsoft Technical Support to be in accordance with the guidelines
mentioned above. Changes to the configuration can lead to
discontinuation of support by Microsoft, and the support price will be
refunded on a prorated basis.
- Support is provided to a designated contact. Backup support will be
provided to other individuals during periods of illness or other normal
absences of the designated contact.
Current pricing for Microsoft Priority Plus Database Server support is
$2095.00 per year.
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